State Farm® Insurance Agent Kelly Cannon

"⚠️ Safety Compromised for Cost - 2025 GMC ADAS Windshield Claim Rating: 1 Star Review: Think very hard before purchasing insurance from this office. No one in Kelly Cannon's office provided any meaningful assistance with a claim that directly impacts the federally mandated safety system on my vehicle. The Facts: I have been a State Farm customer for over 20 years with Auto and Homeowners insurance and zero prior claims. I own a new 2025 GMC Denali Ultimate equipped with the Advanced Drivers Assistance System (ADAS). The Issue: State Farm used Safelite to replace my windshield with non-OEM (aftermarket) glass. This decision was made despite the vehicle manufacturer, GMC, issuing a Position Statement (Feb 2025) that clearly advises against aftermarket glass for ADAS-equipped vehicles due to safety risks. When I raised this critical safety concern, I was told the use of non-OEM parts was allowed by policy. In short: State Farm chose to save a small amount of money rather than ensure my vehicle was restored to its pre-loss safety condition. I was promised a follow-up call from the agent, Kelly Cannon, to address this safety risk, but I never received one. If you drive a modern vehicle with safety sensors, be aware that this agency may not prioritize your safety over their bottom line. I have cancelled my policy and moved to USAA. UPDATE (Jan 2026): After sharing my documented safety concerns regarding the February 2025 GMC ADAS Safety Mandate in a local Hancock County "uncensored" Facebook group, my post was removed by moderators. It appears the social circle surrounding this agency is more interested in protecting a local agent's reputation than in the safety of Hancock County drivers. Despite the agent's defense that they are just a "middleman," the Director of Consumer Services at the Mississippi Insurance Department (MID) has personally contacted me to confirm they are investigating State Farm’s systemic refusal to honor manufacturer safety standards. An insurance agent in Mississippi is a legal representative with a professional duty to advocate for their clients. Choosing to hand out a 1-800 number instead of utilizing the Agency Field Office (AFO) to resolve a documented life-safety risk is a failure of that duty. If you value an agent who will actually stand behind you when a claim gets dangerous, look elsewhere. My file is now active with both the MID and the BBB (ID: 24422646)."

"Kimmy helped me out with my commercial auto needs when I thought all hope was lost. She is a superstar!!!!"

"Love, love, love this place, and the people here! Fast and friendly service!"

"Always good service with whatever is needed. Friendly staff."

"Great service - great rates"

"Thanks to Kelly Cannon Statefarm and Kimmy for getting us the best price on flood insurance. Make sure you call and ask for Kimmy."

"Kelly and his staff will ALWAYS take care of you! I call Melanie on her personal phone if I need her and she is quick to take care of me! Highly recommended!!"

"I’ve had nothing but wonderful experiences. I have been a customer for over 10 years and have nothing but exceptional praises. The rates for my vehicles are excellent. The staff is top notch and always welcoming"

"Kelly Cannon State Farm Insurance agency is wonderful! I always have an excellent experience with Melanie and others in the office and my questions are answered, they are professional and caring as well as competitive with pricing!"

"Incredibly satisfied with conducting business with Kelly Cannon! The crew is very professional. Kimmie R. took such great care of me! Any questions/concerns I had were handled immediately by Kimmie and with knowledgeable answers. I have moved from the Coast however I have continued my business relationship as I highly doubt you can get it that level of service anywhere else."

"Very good customer service and would recommend."

"Baleigh Couey with Kelly Cannon State Farm has been easy to work with, super flexible and friendly. I won't use anyone else. She is always making it happen. THANKS SO MUCH FOR THE GREAT SERVICE!!!"

"Real nice gentleman, I just changed my mind about purchasing"

"Kimmie has been very helpful every time I call the office. She is very polite and has good people skills. Kelly Cannon's office has helped me save money on my Insurance and I have been with them for years."

"Kimmie Richardson is pleasant to speak with and helpful at Kelly Cannon State Farm."

"​I just wanted to express my sincere appreciation at how hard your team worked to find me the best & affordable insurance coverage. I know it wasn't easy with all my questions, but y'all did it and I am truly grateful! I could not be more pleased with the amazing service I received from Kelly Cannon and his Awesome Team."

"This is the best insurance ever and they have very good people working there yall rock"

"I trust Kelly Cannon State Farm with all my insurance needs. Especially live working with Kimmy. She is knowledgeable and friendly."

"I have been doing business with Kelly Cannon State Farm for many years. Excellant staff, Kim is always willing to help and anwer any questions or concerns I may have. Keep up the Good Work!!!"

"Great people. Great customer service. Very responsive to question. Kim is the best!"

"Highly recommend Kelly Cannon State Farm for their insurance. The staff is so friendly and professional. They go above and beyond for their clients. The owner, Kelly, is just as friendly, professional, and personable. Will continue to keep my insurance with them, and will recommend them to anyone looking for insurance."

"I highly recommend Kelly Cannon State Farm office. His staff is extremely friendly, welcoming, and accommodating. Baleigh is extremely knowledgeable about their insurance products and goes all out to help!"

"I have been With State Farm Since the late 1990's. When I moved to Mississippi I changed from my Agent in Louisiana to Kelly Cannon State Farm. Kelly and his team have always been there for me with smiles, great advice and service. I highly recommend Kelly Cannon and his team of Pro's!"

"The personal service I receive is AWESOME! They are always talking care of me! Thank you!!"

"Love State Farm, Kimmy Richardson got me the best deal on my auto and life insurance’s policies. She definitely made the process simple, fast, and easy for me. Would recommend Kelly Cannons office especially Kim Richardson to anyone! Best price and best customer service!"